Privacy Policy
Patendo (“patendo.co.id”) is an Intellectual Property (IP) consulting firm based in Indonesia, providing professional services for trademark, copyright, and other intellectual property registrations in accordance with applicable Indonesian laws and regulations.
Your privacy is important to us. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and the choices available to you when using our website or communicating with our team.
Unlike many websites, Patendo does not rely on advertising as a source of revenue. As a result, we do not collect or process personal information for advertising, behavioral profiling, or marketing by third-party advertisers. Any information collected is used solely to deliver, improve, and secure our services.
Information We Collect
Depending on how you interact with Patendo, we may collect several categories of information, including:
- Personal information, such as your name, email address, telephone number, company name, and other information you voluntarily provide.
- Technical information, including your IP address, browser type, operating system, device information, and website usage data.
- Communication records generated when you contact us through WhatsApp, email, telephone, contact forms, or other communication channels.
This information may be collected directly from you or automatically through technologies such as cookies.
How We Use Your Information
The information collected is used exclusively to support our professional services, including:
- Providing intellectual property consultation services.
- Processing trademark, copyright, and other IP registration requests.
- Responding to questions and client inquiries.
- Managing ongoing client communications.
- Improving the quality, functionality, and performance of our website and services.
- Preventing fraud, spam, unauthorized access, and other security threats.
- Complying with applicable legal and regulatory obligations.
Patendo does not sell, rent, or use your personal information for advertising purposes.
No Advertising-Based Data Collection
Patendo operates independently of advertising networks. We do not monetize our website through online advertisements or third-party advertising platforms.
Accordingly, any analytics or tracking technologies used on our website are intended solely to evaluate website performance, understand visitor needs, improve user experience, and enhance the quality of our Intellectual Property services.
Data Protection and Security
Protecting your information is one of our highest priorities.
We implement appropriate administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. Information transmitted to us is stored using appropriate security measures, and communications between clients and Patendo are treated confidentially.
Although we continuously improve our security practices, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, users should understand that transmitting information online always involves a certain level of risk.
Personal information will only be retained for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.
Cookie Policy
Patendo uses cookies and similar technologies to improve website functionality and better understand how visitors use our website.
Cookies help us evaluate website performance, optimize user experience, and improve our services. We do not use cookies for advertising or cross-site behavioral tracking.
Where required by applicable laws, we will request your consent before placing non-essential cookies on your device. You may also manage or disable cookies through your browser settings at any time.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our services, legal requirements, or privacy practices.
Whenever material changes are made, the updated version will be published on this page with the latest effective date. Where appropriate, we may also notify clients through our communication channels.
Contact Us
If you have any questions regarding this Privacy Policy or the way Patendo handles your personal information, please contact us through:
- WhatsApp: +62 812-9167-7495
- Email: cs@patendo.co.id
Our team is committed to responding promptly and handling all inquiries with professionalism, confidentiality, and in accordance with applicable data protection standards.